Question 1

What types of commercial facilities does ORLA clean?

Accepted Answer

ORLA serves office buildings, retail stores and showrooms, clinics and professional practices, auto dealerships, financial institutions, fitness centres, industrial and warehouse facilities, schools, childcare centres, religious facilities, property-managed buildings, event and community facilities, and other commercial properties across Niagara.

Question 2

What can be included in routine commercial cleaning?

Accepted Answer

Routine commercial cleaning can include washrooms, kitchens, lunchrooms, offices, meeting rooms, reception, common areas, entrances, reachable glass, ordinary waste, vacuuming, hard-floor cleaning, and selected presentation surfaces. The proposal identifies the exact areas, tasks, and frequencies for your facility.

Question 3

What commercial cleaning services does ORLA provide?

Accepted Answer

ORLA provides recurring commercial cleaning, janitorial and office programs, custodial services, day porter support, specialty cleaning, commercial post-construction cleaning, and event or post-event cleaning. The Services pages explain the purpose and planning needs for each option.

Question 4

Can one proposal cover several different facility zones?

Accepted Answer

Yes. One proposal can coordinate customer-facing, office, washroom, kitchen, warehouse-support, staff, and common areas while assigning different tasks, frequencies, access instructions, and responsibilities to each zone.

Question 5

How often can commercial cleaning be scheduled?

Accepted Answer

ORLA can build a schedule around the way the facility operates. Depending on traffic, washrooms, floors, occupancy, and presentation needs, service may be arranged several times each week, weekly, or on another recurring frequency.

Question 6

Can cleaning be completed in the evening or after closing?

Accepted Answer

Yes. ORLA can plan daytime, evening, before-opening, or after-closing service around the facility's operating hours, access procedures, alarms, and the time needed to complete the work properly.

Question 7

How quickly can service begin?

Accepted Answer

Tell ORLA when you would like service to begin. We will move through the walkthrough, proposal, access planning, products, equipment, and transition details as efficiently as possible and give you a clear launch timeline.

Question 8

How is commercial cleaning pricing determined?

Accepted Answer

Pricing is based on the cleanable area, room types, tasks, frequency, traffic, washrooms, floors, current condition, service window, access, supplies, and any project deadline. ORLA provides a written proposal rather than relying on one universal square-foot rate.

Question 9

How are keys, alarms, and building access handled?

Accepted Answer

ORLA and the facility document entry, key or code control, alarms, restricted rooms, locking, lights, parking, elevators, and emergency contacts before service begins. Clear written access instructions reduce mistakes and protect the property.

Question 10

Does ORLA bring commercial cleaning products and equipment?

Accepted Answer

Yes. ORLA can provide the standard products and equipment required for the agreed routine work. Facility-specific products, sensitivities, manufacturer restrictions, specialty equipment, dispensers, and storage conditions should be identified before service starts.

Question 11

Are paper products, soap, and liners included?

Accepted Answer

Monitoring or restocking can be included when the proposal states who supplies or purchases the consumables. Product brands, dispenser compatibility, storage, ordering, approval limits, and invoice treatment must be confirmed rather than assumed.

Question 12

Can cleaners enter restricted offices or operational areas?

Accepted Answer

Only areas included in the access plan should be entered. Restricted rooms, confidential workspaces, merchandise, equipment, machinery, inventory, chemicals, and areas requiring an escort should be identified before service begins.

Question 13

Why is a commercial walkthrough important?

Accepted Answer

A walkthrough confirms cleanable area, room use, traffic, washrooms, kitchens, floors, waste, access, service timing, restricted zones, current condition, and quality expectations. It reduces omissions and prevents a proposal based on generic assumptions.

Question 14

What information is helpful before the walkthrough?

Accepted Answer

You do not need every detail before contacting ORLA. Before the walkthrough, it can be helpful to have the facility type, approximate size, operating hours, current arrangement, main concerns, preferred timing, and any contract notice or renewal date available for discussion.

Question 15

Can ORLA replace an existing commercial cleaning company?

Accepted Answer

Yes. ORLA can help plan a smooth transition around contract notice, keys, access, supplies, equipment, current responsibilities, persistent cleaning concerns, initial catch-up work, and the date the new service begins.

Question 16

What should the written proposal include?

Accepted Answer

A useful proposal identifies the rooms and tasks included, visit frequencies, periodic work, separately priced requests, consumable responsibilities, service windows, access requirements, communication, pricing, and how future changes will be handled.

Question 17

How are commercial quality concerns handled?

Accepted Answer

ORLA uses routine supervisor inspections and client feedback to review service against the written scope and facility priorities. When included work needs attention, the team follows up, corrects it reasonably, and reviews the instructions, training, equipment, frequency, or scope when a recurring cause is identified.

Question 18

Can ORLA provide insurance and WSIB documentation?

Accepted Answer

Yes. ORLA carries $2 million in commercial general liability insurance and has WSIB coverage. Current supporting documentation can be provided during the proposal or contracting process when required.

Question 19

Will I have a clear contact after service begins?

Accepted Answer

Yes. ORLA establishes a communication and escalation path so routine updates, access changes, service concerns, and scope questions reach the right person without unnecessary handoffs.

Question 20

What happens when the facility scope changes?

Accepted Answer

Added rooms, higher occupancy, changed hours, new floors, more washrooms, increased frequency, consumables, events, construction, or extra tasks should be reviewed before additional work proceeds. The scope, time, staffing, and price may need a written revision.

Answers that make choosing a commercial cleaning company easier.

Facilities and service scope

Frequency, timing, and start dates

Access, supplies, and facility procedures

Walkthroughs, proposals, and transitions

Quality, documentation, and concerns

Continue with the information most useful to your facility.

Tell ORLA what you need cleaned and what you want the service to improve.