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ORLAFacility ServicesCommercial Cleaning & Facility Support
A straightforward commercial cleaning process

A clear path from inquiry to dependable ongoing service.

ORLA makes it easier to explain what your facility needs, understand what will be included, and prepare for a smooth service launch. Each step gives the client and cleaning team the information they need to work from the same expectations.

Professional office used to explain ORLA's commercial cleaning walkthrough and service process
What to expect

A cleaning plan that is clear before service begins and practical to manage afterward.

The facility contact should know what ORLA is responsible for, when the work happens, how access is handled, who to contact, and how concerns or changes will be addressed.

01

1. Tell us what you need

Start with your contact information and facility location. ORLA will follow up to learn about the cleaning need and arrange the next step.

  • Contact name and business or organization
  • Email address and phone number
  • Facility location
  • An optional short note about how ORLA can help
02

2. Walk through the facility

ORLA reviews the actual property so the proposal reflects the rooms, surfaces, traffic, current condition, and operating requirements—not assumptions.

  • Entrances, offices, washrooms, kitchens, common areas, and support spaces
  • Floor types, waste points, reachable glass, and presentation priorities
  • Keys, alarms, elevators, parking, restricted rooms, and service windows
  • Existing concerns, periodic work, consumables, and special instructions
03

3. Receive a written proposal

The proposal turns the walkthrough into a practical service plan with visible responsibilities and pricing.

  • Included rooms, tasks, and visit frequencies
  • Service days or project timing and expected cleaning window
  • Products, equipment, consumables, access, and client responsibilities
  • Price, separately priced work, and the process for future changes
04

4. Prepare the team and launch service

Before the first service, ORLA confirms the information, access, equipment, responsibilities, and team preparation needed to complete the work and leave the facility secure.

  • Start date, facility contact, keys, codes, alarms, and locking procedures
  • Site instructions, restricted areas, parking, storage, and waste locations
  • Products, equipment, dispensers, and any surface restrictions
  • Team training, initial priorities, transition details, and the timing of the first quality review
05

5. Quality control and communication

Once service begins, supervisors perform routine inspections and ORLA keeps a clear contact path for updates, questions, quality concerns, and facility changes.

  • A defined contact for routine communication and escalation
  • Routine supervisor inspections based on the written scope and facility priorities
  • Prompt follow-up when included work needs correction
  • Updates when access, occupancy, events, construction, or schedules change
06

6. Improve the program over time

Commercial facilities evolve. The cleaning plan can evolve with them through documented, agreed changes.

  • Adjusting frequency when traffic or occupancy changes
  • Adding rooms, periodic work, consumables, or project cleaning
  • Refining instructions when recurring issues reveal a better approach
  • Reviewing the scope and price before additional responsibilities begin
Why businesses choose ORLA

Continue with the part of ORLA's approach that matters most to your decision.

Common questions

Clear answers about working with ORLA

These answers explain what clients can expect before and after a commercial cleaning service begins.

Start the ORLA process

Start with the facility, schedule, and result you need.

ORLA will use those details to prepare the next conversation, arrange a walkthrough where appropriate, and build a clear commercial proposal.