A clear path from inquiry to dependable ongoing service.
ORLA makes it easier to explain what your facility needs, understand what will be included, and prepare for a smooth service launch. Each step gives the client and cleaning team the information they need to work from the same expectations.
A cleaning plan that is clear before service begins and practical to manage afterward.
The facility contact should know what ORLA is responsible for, when the work happens, how access is handled, who to contact, and how concerns or changes will be addressed.
01
1. Tell us what you need
Start with your contact information and facility location. ORLA will follow up to learn about the cleaning need and arrange the next step.
Contact name and business or organization
Email address and phone number
Facility location
An optional short note about how ORLA can help
02
2. Walk through the facility
ORLA reviews the actual property so the proposal reflects the rooms, surfaces, traffic, current condition, and operating requirements—not assumptions.
Entrances, offices, washrooms, kitchens, common areas, and support spaces
Floor types, waste points, reachable glass, and presentation priorities
Keys, alarms, elevators, parking, restricted rooms, and service windows
Existing concerns, periodic work, consumables, and special instructions
03
3. Receive a written proposal
The proposal turns the walkthrough into a practical service plan with visible responsibilities and pricing.
Included rooms, tasks, and visit frequencies
Service days or project timing and expected cleaning window
Products, equipment, consumables, access, and client responsibilities
Price, separately priced work, and the process for future changes
04
4. Prepare the team and launch service
Before the first service, ORLA confirms the information, access, equipment, responsibilities, and team preparation needed to complete the work and leave the facility secure.
Start date, facility contact, keys, codes, alarms, and locking procedures
Site instructions, restricted areas, parking, storage, and waste locations
Products, equipment, dispensers, and any surface restrictions
Team training, initial priorities, transition details, and the timing of the first quality review
05
5. Quality control and communication
Once service begins, supervisors perform routine inspections and ORLA keeps a clear contact path for updates, questions, quality concerns, and facility changes.
A defined contact for routine communication and escalation
Routine supervisor inspections based on the written scope and facility priorities
Prompt follow-up when included work needs correction
Updates when access, occupancy, events, construction, or schedules change
06
6. Improve the program over time
Commercial facilities evolve. The cleaning plan can evolve with them through documented, agreed changes.
Adjusting frequency when traffic or occupancy changes
Adding rooms, periodic work, consumables, or project cleaning
Refining instructions when recurring issues reveal a better approach
Reviewing the scope and price before additional responsibilities begin
Why businesses choose ORLA
Continue with the part of ORLA's approach that matters most to your decision.